Policy Packs, Purchases & Invoices
You can buy individual policies or a pack covering a related set of policies. Browse before creating an account, and review the exact items and price in the cart before payment.
1. Compare policies and packs
Open the shop or pack catalogue. Each product page describes the scope; pack pages list the included policies. Check that scope against what your organisation needs and any access you already have.
2. Checkout
Add your choices to the cart and continue to checkout. New customers create a short account and verify their email. Existing customers can sign in. Review the items, billing details, currency, any applicable tax and final total before continuing to payment.
The payment screen shows the methods available for your checkout. Keep your order reference if you need help with a payment.
3. Prepare the policies after payment
Open Purchases to see payment and preparation status. Once payment and access are confirmed, continue the order's business questions. You can save your answers and return later.
Review and confirm your answers to start generation. Completed documents are drafts for review; payment does not automatically publish or distribute them. Pack purchases have no subscription expiry. Your order page remains the place to find its included policies and preparation progress.
4. Recover an interrupted purchase
If you return from payment before confirmation arrives, follow the order's status and recovery controls. If a policy fails or is held during generation, read the reason and use the available retry or support action. Completed policies remain accessible while other items finish. Avoid placing a second order just to recover the first.
5. Billing and invoices
Users with billing access can open Billing. Check Billing History for available invoices, or choose Manage Account for the billing portal. The checkout and invoice show the charges applicable to the purchase.
6. Purchase terms and refund questions
See the Terms of Service for purchase and refund terms. For help with a charge, email support@policy-suite.com with your order or invoice reference and a description of the issue.
Still need help?
Email our support team at support@policy-suite.com — we typically respond within 24 hours.